Shipping & Returns

Thank you for shopping with DogHilda. Whether online or in store, we work hard to make your shopping experience enjoyable, and pride ourselves on delivering the best possible customer service. We want you to be happy with your purchase, so if your goods arrive damaged or faulty, we offer a full refund or replacement service. 

When placing your order please ensure you check it carefully to ensure details such as sizing, colour and type of product are correct. The cost of returning incorrrectly ordered goods is at the expense of the customer, and not covered by DogHilda.

How will my order be shipped?

All orders are shipped by turpex on a fully tracked, Next Working Day service, when placed before 3pm Monday - Friday. 

Shipping Costs

• Turpex fast delivery £15
• Free shipping over £60

Turpex Delivery Days

Turpex do not perform collections from us or deliver to you on the below days:

• New Year's Day
• Good Friday
• Easter Sunday
• Easter Monday
• Early May Bank Holiday
• May Bank Holiday
• Summer Bank Holiday
• Christmas Day
• Boxing Day

Issues with your Order

DogHilda team work hard to ensure all orders are dispatched to you as quickly and accurately as possible. If you are not happy with your order please do not hesitate to contact our team to rectify any issues.

Any issues with your order please contact us by email: contact@doghilda.com

Refunds

If you wish to cancel your order and your item has already been dispatched, please ensure you return your purchase to us in its original packaging within 15 days of receipt. Upon receipt of the returned item, your order will be refunded excluding postage costs. All shipping costs to return a cancelled order are at the cost of the customer.

All returns should be sent back to:

11 Llanvanor road, Upper Flat, London, NW2 2AR, UK

Cancellation

Cancellations may only be made prior to despatch of the goods. To cancel your order, email us at contact@doghilda.com